Information We Collect

When you visit our website or use our services, we collect information that helps us provide better assistance with your company formation needs. This includes details you provide directly and some technical information about how you interact with our site.

• Personal details like your name, email address, and phone number when you contact us
• Business information relevant to company formation services
• Technical data including IP addresses, browser type, and device information
• Website usage patterns and pages visited during your session
• Communication preferences and marketing consent status

We only collect information that's necessary for providing our services or improving your experience with us.

How We Use Your Information

Your information helps us deliver personalised company formation services and maintain effective communication throughout the process. We're transparent about every way we use your data.

• Processing company formation applications and related documentation
• Communicating about your service requests and providing updates
• Improving our website functionality and user experience
• Sending relevant information about Australian business compliance
• Analysing service usage to enhance our offerings

Information Sharing and Storage

We take data protection seriously and only share information when it's essential for providing our services or required by Australian law. Your data stays within Australia wherever possible.

Sometimes we work with trusted partners who help us deliver services – like registered agents or document processing services. These partners are carefully chosen and bound by strict confidentiality agreements.

• Government agencies when required for company registration processes
• Professional service providers assisting with your company formation
• Technology partners who help maintain our systems securely
• Legal advisors when necessary for compliance or dispute resolution

We never sell your information to third parties or use it for purposes unrelated to your business formation needs.

Your Rights and Control

Under Australian privacy law, you have several important rights regarding your personal information. We've made it straightforward to exercise these rights.

• Access copies of all personal information we hold about you
• Request corrections to inaccurate or outdated information
• Ask us to delete your information when it's no longer needed
• Withdraw consent for marketing communications at any time
• Request a portable copy of your data in common formats
• Lodge complaints about how we handle your information

Data Security and Retention

We protect your information using industry-standard security measures and only keep it as long as necessary for business or legal purposes.

Our systems use encryption, secure hosting, and regular security updates. Staff access is limited to those who need it for their work, and all team members receive privacy training.

• SSL encryption for all data transmission to and from our website
• Secure Australian-based hosting with regular backups
• Limited staff access based on job requirements
• Regular security audits and system updates
• Seven-year retention period for company formation records as required by law

Cookies and Website Technology

Our website uses cookies and similar technologies to improve functionality and understand how visitors use our services. Most of these are essential for the site to work properly.

You can control cookie settings through your browser, though some website features might not work as expected if you disable certain cookies.

Updates to This Policy

We review and update this privacy policy regularly to reflect changes in our services or legal requirements. Any significant changes will be communicated directly to our clients.

Minor updates might be posted on our website without individual notification, so we recommend checking this page occasionally if you're interested in our latest privacy practices.